AI Website Chatbots

Turn website visitors into qualified enquiries, 24/7.

A BuildAI chatbot answers customer questions, recommends the right service, collects useful enquiry details and notifies your team—using information approved by your business.

See the Chatbot in ActionDiscuss a Chatbot for My Business
Built around your businessHuman handoverLead summaries
B
BuildAI AssistantOnline · Usually replies instantly
Hi! I can explain our chatbot options or help you work out what would suit your business.
Capture more leadsReduce adminHow does it work?
We run an electrical business and miss website enquiries after hours.
A chatbot could answer your common service-area and job questions, collect the location and urgency, then send your team a clear lead summary. Would you want urgent jobs directed to a phone number?
Yes, and normal jobs can wait until morning.
Ask a question…↑

A more useful website

Your website should do more than display information.

Potential customers often arrive with one unanswered question between them and an enquiry. A helpful response at that moment can keep them moving instead of sending them back to Google.

Your BuildAI assistant is configured around your services, boundaries and preferred next steps—not dropped onto your site with generic answers and left to guess.

Three practical outcomes

Helpful for visitors. Useful for your team.

The goal is not more chat. It is faster answers, better enquiries and less repetitive administration.

01

Answer instantly

Handle common questions after hours, during busy periods and while your team is focused on the work.

02

Capture qualified enquiries

Collect contact details, service interest, location, timing and the context your team needs to follow up.

03

Reduce repetitive admin

Explain services, coverage, processes and approved pricing guidance without staff repeating the same answers.

From conversation to action

A useful exchange—not an AI novelty.

The assistant asks only what matters, then gives your team a concise summary they can act on.

Example conversation
VisitorI need somebody to quote a commercial cleaning job in Hamilton.
AssistantYes, Hamilton is within the service area. What type of premises is it, and approximately how large is the space?
VisitorA 450 m² medical centre. We need an evening clean five days a week.
AssistantThanks—that sounds like a commercial enquiry worth discussing. I can collect your details and ask the team to contact you. What is the best name and number?
Automatic lead summary

Commercial cleaning enquiry

IntentHigh
LocationHamilton
Site450 m² medical centre
RequirementEvening clean · 5 days/week
Next stepCall to arrange site visit
Your team receives the context—not just another “new website enquiry” notification.

Core capabilities

Trained around your business.

Every assistant is shaped around what your customers ask and what your team needs before following up.

Business-specific answers

Uses your approved services, policies, service areas and common questions rather than generic internet advice.

Lead qualification

Asks the relevant questions for each enquiry type and recognises when a visitor appears ready to act.

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Guided next steps

Directs visitors to the right service, quote form, booking page, email address or phone number.

Human handover

Moves important, sensitive or complicated enquiries to a real person instead of trying to answer everything.

Lead summaries

Sends the essential contact details and conversation context to your team for efficient follow-up.

Your branding

Matches the look, language and tone of your existing website on desktop and mobile.

Fast website installation

A lightweight widget can be added to most existing websites without replacing the site itself.

Abuse controls

Message validation, conversation limits and rate controls help reduce spam and unnecessary usage costs.

Knowledge updates

Keep answers current as your services, team, hours, policies or operating areas change.

Business insights

See what potential customers actually want to know.

The conversations can reveal more than a traffic report. They show customer language, objections and missing information while the buying decision is happening.

  • Most frequently asked questions
  • Services attracting the strongest interest
  • Common concerns and objections
  • Questions your website does not currently answer
  • Chatbot opens, conversations and lead activity
  • Optional daily or weekly conversation summaries
Conversation insightsLast 30 days
Service availabilityMost asked topic
34%
Pricing & quote processHigh purchase intent
26%
Service areaGood website FAQ candidate
19%
Booking timesPotential calendar integration
12%

Useful across industries

Different businesses. Different questions.

The information and enquiry flow are configured around the business—not forced into one generic script.

Trades
Professional services
Hire & rental
Retail & products
Hospitality & events

How implementation works

From business knowledge to a working assistant.

A focused setup process gives the chatbot useful information, clear boundaries and a measurable purpose.

STEP 01

We learn your business

Services, products, FAQs, coverage, policies, pricing guidance and your preferred enquiry process.

STEP 02

We configure and test

Branding, approved answers, lead questions, safety rules, unexpected questions and handover paths.

STEP 03

We launch and improve

Install the widget, test desktop and mobile, monitor early conversations and refine using real questions.

You set the boundaries

Helpful AI without giving up control.

Generative AI can make mistakes, so every assistant is constrained, tested and given a clear human handover path when it does not know an answer.

  • Uses information approved by your business
  • Clearly identifies itself as an AI assistant
  • Can avoid pricing, legal or sensitive topics
  • Does not ask visitors to share confidential information
  • Escalates important conversations to your team
  • Configurable conversation retention
Answer from approved knowledgeON
Collect qualified lead detailsON
Invent unavailable pricingBLOCKED
Give legal or medical adviceBLOCKED
Admit uncertaintyON
Offer human handoverON

A practical starting point

Start simple. Add deeper automation when it earns its place.

The final scope depends on the knowledge, enquiry flow and systems your business needs.

Core

Website Assistant

For businesses that want immediate answers and straightforward lead capture.

  • Branded website widget
  • Approved FAQs and business information
  • Basic enquiry capture
  • Email lead summaries
  • Usage monitoring
Best for reducing repetitive questions.
Recommended

Lead-Generation Chatbot

For businesses that want to qualify visitors and create better sales conversations.

  • Everything in Website Assistant
  • Custom qualification questions
  • Service recommendations
  • Booking and quote pathways
  • Conversation insights
  • Ongoing knowledge refinement
Best for turning more website traffic into useful enquiries.
Connected

Custom AI Assistant

For businesses ready to connect conversations with internal systems and workflows.

  • Everything in Lead Generation
  • CRM or Operations Hub integration
  • Calendar and workflow connections
  • Multi-location or service logic
  • Custom reporting and automation
Best for end-to-end business automation.

Optional integrations

Connect the conversation to the next action.

Integrations are scoped only where they make the customer journey or follow-up process genuinely better.

Appointment calendars
Email notifications
SMS alerts
Quote forms
CRM systems
Operations Hub

Questions answered

Before adding a chatbot to your website.

Will it work on our existing website?

Usually, yes. The chatbot is delivered as a lightweight widget that can be embedded into most modern websites. We confirm compatibility before recommending a build.

Where does it get its answers?

From business information we prepare and approve with you, such as services, policies, service areas and common questions. It is given rules about what it should not answer.

What happens when it cannot answer?

It should say that clearly and offer an approved next step—such as collecting details, arranging a callback or directing the visitor to your team.

Can it book appointments?

It can connect with suitable appointment calendars when that integration is included in the agreed scope. A basic chatbot does not automatically include every booking platform.

Can we see the conversations?

Conversation transcripts and summary reporting can be provided with appropriate access and retention controls. The exact setup depends on what information the chatbot collects.

Will it replace our staff?

No. It is best used for first response, common questions and lead collection, while your team handles judgement, relationships and important conversations.

A useful first conversation

What questions are your website visitors leaving unanswered?

We can map the questions, lead details and handover rules that would make a chatbot genuinely useful for your business.

Book a Free AI Opportunity AuditEmail BuildAI

Final capabilities, integrations, data retention and ongoing costs depend on your approved business requirements.