Last Updated: 10/07/26
Welcome to BuildAi Software Ltd (trading as BuildAi or BuildAi.nz). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our clients, website visitors, and users of the applications and AI systems we develop.
1. What Information We Collect
We only collect personal information that is necessary for us to conduct our business and provide our Services. This may include:
Identity and Contact Information: Name, email address, phone number, and company details.
Billing Information: Billing address and payment details (processed securely via our third-party payment gateways).
Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
Service Data: Information, databases, or API access credentials you provide to us to build your custom software, AI agents, or manage your digital marketing campaigns.
2. How We Collect Information
We collect personal information in the following ways:
Directly from You: When you fill out a contact form, request a quote, sign a Statement of Work, or communicate with us via phone or email.
Automatically: When you interact with our website, we use cookies and similar tracking technologies to collect technical data about your browsing behavior.
From Third Parties: We may receive information about you from third-party platforms (like Google or Meta) if you engage with our advertisements or if we are managing campaigns on your behalf.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide, manage, and deliver our Services (including custom web development, AI orchestration, and SEO/GEO campaigns).
To communicate with you regarding your projects, invoices, and support requests.
To improve our website, services, and internal processes.
To market our services to you (you may opt-out of marketing communications at any time).
To comply with our legal and regulatory obligations.
4. How We Share Your Information
We do not sell your personal information. We only share it under the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business (e.g., cloud hosting providers, LLM API providers like OpenAI/Anthropic, accounting software, and analytics tools).
Client Projects (Data Processing): When we build multi-agent AI systems or marketing campaigns on your behalf, we act as a "Data Processor." We process this data strictly according to your instructions and the scope of the project.
Legal Requirements: We may disclose your information if required by New Zealand law, court order, or to protect our legal rights.
5. Artificial Intelligence and Third-Party APIs
As an AI development agency, our infrastructure frequently relies on third-party Large Language Models (LLMs) and orchestration frameworks.
When you provide data for AI integration, it may be transmitted through third-party APIs for processing.
We strongly advise against passing sensitive personal data (such as health or financial records) through standard LLM APIs unless a specific secure architecture has been agreed upon in your Statement of Work.
6. Storage and Security
We take reasonable steps to protect your personal information from loss, unauthorized access, modification, or disclosure.
Your data is stored securely on servers managed by reputable cloud providers.
While we implement industry-standard security measures, no data transmission over the internet or cloud storage system can be guaranteed to be 100% secure.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with our legal obligations (such as tax and accounting requirements).
7. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site traffic. We also utilize tracking pixels (e.g., Google Analytics, Meta Pixel) for our digital marketing efforts. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our website.
8. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you.
Request a correction to that information if you believe it is inaccurate, out of date, or incomplete.
If you wish to exercise either of these rights, please contact us using the details below. We will respond to your request within 20 working days as required by law.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in technology, our business practices, or New Zealand law. The updated version will be posted on this page with a revised "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
BuildAi Software Ltd Email: [email protected] Phone: 09 242 3369